Tonight I'm seething! I picked up Miss E from childcare today and her face was grazed, small cut above her right eye, bruising and both knees grazed. Now I know accidents happen, toddlers run and fall, but no one can actually tell me what happened ad there was no incident report for me to sign. To top it off it's clearly a head injury and regardless of how minor it is, legally they are required to call me and report it.
About two months after we put Miss E into this childcare center I began to think it wasn't the best place. I don't know why, maybe it was other Mums telling me of the problems they were having, maybe it was the center director running around like she had ADD and making all her employees nervous wrecks, maybe it was because aftyer 2 months Miss E still cried and clung to me every time i tried to drop and run.
Childcare spaces are limited in my town so I put her on a waiting list for one a block from the shop and on meeting with the director and doing a tour, one I felt immediately comfortable with.
We have had several incidents in the past 3 months with our current provider. Actually I can count them, five to be exact. In each occurrence the she had scratches, cuts, bruising or head injuries severe enough to contact me however the call wasn't made. In each case the incident report couldn't be provided at the time because the casual who was supervising the children had gone home and didn't fill it out. Each time I could seriously question the amount of supervision given because of things like Miss E was eating strawberries from the garden and no one realised till they saw the white shirt she was wearing had red juice down the front. Come on!
So this is my baby after I picked her up today. She was very grumpy and the bottle was the only way to keep her settled. It's a pretty bad photo and you can't see the grazing that well. It's not even the severity of the injury, it's the balls they have in blatantly breaking policy and the law!
Anyway, I'm happy to say we've been accepted to the new childcare center and she starts next Friday. Tomorrow morning I am definitely going to make a huge complaint to the director, and then I'm making a complaint to the Departments of Community Services. Five times in three months is way too much.
Have you ever experienced anything like this and what did you do about it?